Where does Microsoft plan to take Office 365 in the future?

Dynamics CRM
As explained by Microsoft at the announcement of Office 365 last year, it (Office 365) will expand to include Microsoft Dynamics Customer Relationship Management (CRM) Online at some point this year, which will enable organisations of all types and sizes to experience Microsoft’s complete business productivity.

Dynamics Customer Relationship Management is a multi-lingual software package developed by Microsoft. Out of the box, the product focuses mainly on Sales, Marketing, and Service (help desk) departments.

Dynamics CRM is a server-client application, which, like Microsoft SharePoint, is primarily a web application which also supports extensive web service interfaces. Clients access Dynamics CRM either by using Microsoft IE (version 6 or later), most other web browsers or by a thick client plug-in to Microsoft Outlook.

Office 365 for Education
Microsoft also plans this year to have a dedicated version of the suite for educational institutions.It is an improvement and rebrand from the current live@edu. Microsoft can taylor the suite to the specific needs of the establishment. For students the service will be free, unless the Professional Plus (desktop version of the applications) has been opted for. In which case there would be an approximate cost of £1 per user per month. There will be a charge for educators and staff in the region of £7 – £9 per user per month. The variance depends on whether Professional Plus is being used.