Uptime Guarantee

Michael Bratley / / Office 365

Microsoft is offering a financial uptime guarantee, whereby if the guarantee is broken the organisation can claim money from Microsoft. The amount this is will vary depending on the total outage time, but upto a maximum 100% or the service fees paid. This guarantee covers any downtime whether it be during the week, in the evening or even at night. A payout will be made once the uptime drops below 99.9%. The fact that the guarantee covers ‘all time’ rather than just business days is essential for the service running within an educational environment. The service would need to be open for weekends and evenings to ensure students can access learning materials at any time.

Office 365 – What’s Missing?

Michael Bratley / / Limitations, Office 365

From a review written by Mary Branscombe for PC Pro, it is suggested that there are a few features missing from the beta version of Office 365. It is not yet clear when or if the features discussed will be implemented.

The first point Mary discusses is the lack of tools available for partners to manage Office 365 for customers. It is said that these tools will become available at some point, possibly once the service goes live to the public. At the moment these tools are said to be missing due to the fact Microsoft are still working on privacy concerns. At this stage I cannot see this being an issue for the implementation of the service within the University.

Another issue Mary discusses is that voice has not been fully integrated with the online service. It is not yet possible to give out one telephone number for all your possible locations; desktop, deskphone or mobile. Currently Lync offers voice and video conversations, but only through a desktop client, meaning that you cannot take advantage of this feature should you be on the move.

Another potential problem is the lack of federation of public IM services. Lync will only let you connect with Windows Live users, and not Google, AOL or Yahoo.

Lync Online does not have many management tools, although you can control domain federation to allows connections with partnering companies, using blacklists or whitlists. However, currently in the beta version you require a Lync Online hosting provider to on-premise Lync servers to make this function work. This is expected to be fixed before the service goes live to the public later this year.

http://www.pcpro.co.uk/reviews/office/366913/microsoft-office-365

SharePoint Online Features

Michael Bratley / / Features

The following features could be useful in an educational environment.
  
Libraries
Libraries are a location on a site which provides users central access to important work documents and files. There are different types of Libraries for different purposes, such as ‘Document library’ for many file types like word documents and spreadsheets. There are libraries for images called ‘Picture library’ which is dedicated for digital images and graphics. Functionality varies between different library types, just as folder functionality varies in Windows Explorer, for example a slideshow option for picture folders or libraries. There are many more library types such as, Process Diagram Libraries, Record Libraries, Report Libraries and Slide Libraries.

Libraries allow the great control over documents for people working on a project together. Everyone can have access to the latest version of documents, with document versioning included, see who last edited the docment and when, and you can even specify specific permissions to documents to protect the most important ones.

Lists
Lists offer a collection of data that can be shared with team members and other site users. There are a number of list templates, which provide a good starting point. The way lists are organised can be customised for the specific needs of the business. SharePoint sites often include many lists by default, such as, Links, Announcements and Contacts, that you can use for team collaboration. One type of list that is also very useful is ‘Calendar’, with Calendar it’s easy to show all of your groups events, whether these be meetings, all day events or milestones. This will enable the whole group to see what is happening with a project for example and most importantly when. ‘Tasks’ is another useful List type. You can use it to assign tasks to specific people within the group. It is also possible to create a custom designed list.

Blogs
Blogs provide a running commentary or news thread of a particular subject, same function as personal online diaries. Blogs are useful to keep upto date with a particular subject and are often a good learning material.

Wiki Pages
Wiki pages are a useful tool, that enables webpages to be quickly and easily edited by any user.

My Sites & Profiles
My Sites and Profiles integrates the social side to the learning environment.  It enables you to connect with other people around you and build your professional network. It is important to remember that just like other social networks, your should consider what information you share with who. This can be controlled by privacy settings, that allow you to specify which people can see each piece of information that you share. You can also apply these settings to documents that you share. The organisation implementing the system, can also restrict what information you may share with others.

Discussion Boards
Discussion boards are a great way to share ideas and knowledge, or to discuss a particular topic. These can easily be setup by a user and moderated by an administrator. It could be important to ensure that the boards are moderated to look for cases of plagarism, although this is a possiblility there are many processes already in place to identify plagarism.

Mobile Browser Support
The system will also work on the go on mobile phone web browsers, such as Internet Explorer, Firefox and Safari, giving users even more choice to where they can access thier data. Some phones can even display the documents that are stored on the system.

 
 
 
 
 
 
 
 

 

Office 365 V Google Docs

Michael Bratley / / Google Docs, Office 365

Having read a few comparative reviews it is clear many people have their own opinions, thoughts and ideas of the two systems. Some reviewers seem to give the impression that they thought Micrososft would not reach Google’s standard of the ‘cloud’ experience of storing documents online, sharing and editing them with colleauges and other students.

Some have described Google’s offering as a more consumer product compared to Microsoft’s which can be orientated to almost anyone or any business large or small. Google does not offer such flexibility and has been described as one size fits all. However Microsoft offer a range of different plans and licences that are user specific and not machine specific. Which means that the organisation could save money in areas where some members of staff need very little and others need that bit more functionality.

Google does not offer a downtime promise in it’s SLA, which could work out badly should there be any major problem. Microsoft has pitched an agreement that should their downtime be any less 99.9% they will refund a percentage of the fees paid (upto a maximum of 100%, depending on the length of time the system has been unavailable for).

Google’s system from the outset was designed to be web based. The tools that Google produced are brilliantly integrated and were created just for the cloud. This somewhat differs to Microsoft’s offering, whereby one method offers purely access to their Web Apps (with limited functionality) or a compination of the Web Apps with the full desktop applications to give a full set of tools. This in my opinion is better, mainly due to the fact that they can back each other up. By this I mean should a network connection be unavailable users can still work on documents using the desktop applications.  

More on this topic to come soon…

Potential Limitations of Office 365

Michael Bratley / / Limitations, Office 365

Office Web Apps
Office Web Apps is a great way for anyone to access a document from almost any device at anytime. However Office Web Apps may not be able to fully replace the software version, as they are only light in their functionality. This means that Office Web Apps will not have the same feature rich facilities that users are familiar with. This may or may not be a problem for some users. The system can be combined with the software version to provide a more complete package.

Browsers
It is important to note that there may be limitations depending on the web browser you use or your clients use. Microsoft notes that it [Office 365] is fully supported by Microsoft Internet Explorer (7.x or higher) and partially supported by Mozilla Firefox (3.x or higher) and Apple Safari (3.x or higher). Other web browsers may have functionality issues.
This link details known issues with specific web browsers: http://technet.microsoft.com/en-us/library/cc263526.aspx

Operating Systems
It should be noted that Windows XP Home and XP Media Center don’t support federated identity for authentication across firms’ IT infrastructure or partner IT systems using single sign-on (SSO).

Office 365 Plans
General feature limitations could occur as Office 365 has different plan levels, at different pricing levels. Potentially this means that depending on the budget the organisation has for the system, all the desired features may not be available.

Inactivity Periods
Inactivity Periods are a good method to detect when a user’s activity stops and to then log them out of the system for security of personal data etc. Office 365 does not have this feature, and could potentailly leave data at risk of unauthorised modification or theft. Ultimately it’s the user’s responsibilty to protect their data either by logging out of the system when they move away from the PC or by locking the PC. Inactivity Periods are an extra layer of security, but not essential if users act responsibly.