Uptime Guarantee

Microsoft is offering a financial uptime guarantee, whereby if the guarantee is broken the organisation can claim money from Microsoft. The amount this is will vary depending on the total outage time, but upto a maximum 100% or the service fees paid. This guarantee covers any downtime whether it be during the week, in the evening or even at night. A payout will be made once the uptime drops below 99.9%. The fact that the guarantee covers ‘all time’ rather than just business days is essential for the service running within an educational environment. The service would need to be open for weekends and evenings to ensure students can access learning materials at any time.

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